Vyhledávat v databázi titulů je možné dle ISBN, ISSN, EAN, č. ČNB, OCLC či vlastního identifikátoru. Vyhledávat lze i v databázi autorů dle id autority či jména.
Projekt ObalkyKnih.cz sdružuje různé zdroje informací o knížkách do jedné, snadno použitelné webové služby. Naše databáze v tuto chvíli obsahuje 3152128 obálek a 950683 obsahů českých a zahraničních publikací. Naše API využívá většina knihoven v ČR.
Satisfaction : a behavioral perspective on the consumer
Rok: 2010
ISBN: 9780765617705
OKCZID: 111138449
Citace (dle ČSN ISO 690):
OLIVER, Richard L. Satisfaction: a behavioral perspective on the consumer. 2nd ed. Armonk, N.Y.: M.E. Sharpe, c2010. xxii, 519 s.
Anotace
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Zdroj anotace: OKCZ - ANOTACE Z WEBU