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Measuring Performance in Public and Nonprofit Organizations (Jossey-Bass Nonprofit and Public Management Series)
Rok: 2003
ISBN: 9780787949990
OKCZID: 110140570
Citace (dle ČSN ISO 690):
POISTER, Theodore H. Measuring performance in public and nonprofit organizations. 1st ed. San Francisco: Jossey-Bass, 2003. xxi, 289 s. Jossey-Bass nonprofit and public management series.
Hodnocení:
5.0 / 5
(6 hlasů)
Anotace
In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.