Process Mapping, Process Improvement and Process Management

Rok: 2005
ISBN: 9781932828047
OKCZID: 110106954

Citace (dle ČSN ISO 690):
MADISON, Dan. Process mapping, process improvement, and process management: a practical guide for enhancing work and information flow. Chico: Paton Professional, 2005. x, 313 s.

Anotace

Map Your Way to Process Excellence At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about: * The importance of process * Process mapping * Key stakeholders’ roles and responsibilities * The ten-step process redesign methodology * Process improvement and creating the process team * The four lenses of analysis * Customer report cards, benchmarking, and best practices * Process redesign case studies * Design principles for process redesign * Barriers to process redesign * Becoming a process-focused organization * Building cross-department process management * Using information technology in process management

Dostupné zdroje

Přidat komentář a hodnocení

Autor komentáře (127.0.0...)

Hodnocení:

• 1
• 2
• 3
• 4
• 5

Text komentáře: